Das NORTHGRIND® Versprechen an dich
Honesty & Quality

The NORTHGRIND® promise to you

Premium warranty

365-day NORTHGRIND® warranty

We stand behind the quality of our hardware. That is why we grant a voluntary warranty on all NORTHGRIND®products of 365 days from the date of purchase.

Discreet shipping & responsibility

We handle your order responsibly. For us, that means:

  • Maximum discretion: Your parcel arrives in neutral outer packaging. Nobody can see from the outside what you ordered.
  • Safe transport: We pack every item so that it arrives undamaged.

Packaging with sense

It is important to us to work with materials and filling that are as resource-saving and reusable as possible – instead of stylish, labelled boxes. Enjoyment with responsibility starts with shipping:

  • Reused filling material: We use already used outer packaging and filling materials (e.g. newspapers or plastic packaging) that accumulate anyway.
  • Hygienic first packaging: That does not mean your products are packed “used”. Your hardware is always in hygienically perfect first packaging and is usually sealed.
Our home

Between dunes and mudflats.

The UNESCO World Heritage Wadden Sea is our home and a globally unique habitat. From swaying beach grass on the dunes to the resting places of migratory birds to the deep channels in the endless mudflats: this rugged beauty shapes us and our island series.

Scope of warranty

Should a defect identified and approved by us exist, we will promptly provide a replacement in the form of a new product or a refund of the current value.

Note on the ceramic coating: Small, production-related spots inside the grinder that are not fully coated do not affect function. The ceramic coating still works 100% here.

Warranty exclusions

Our products are scratch-resistant, but not scratch- or dent-proof. The following are excluded from the warranty:

  • Normal wear and tear, corrosion and wear.
  • Colour deviations and user-caused damage (dents, deep scratches).
Hygiene protection & withdrawal:
For hygiene reasons, grinders, Inhalor and products that have already come into contact with herbs (used) or whose seal has been removed (unsealed), cannot be returned under any circumstances.

Processing

All claims are assessed at our discretion. If you have any problems, simply contact us at support@northgrind.de.

As of: October 2026 – NORTHGRIND®